Epson Remote Services has received an outstanding recognition award…


This award emphasizes sustainable metrics for a company that achieves higher work efficiency using a remote management solution.

Sustainable measures are a top priority for action. Over the course of 18 months, Epson has been developing solutions to increase business efficiency and reduce intrusions at customer sites. Keypoint Intelligence has awarded Epson Remote Services (ERS) to Epson with the Buyers Lab (BLI) Pick Award 2022.

Launched in 2020, Epson’s EDF software provides remote service solutions to office environment automation service providers to help improve the management and efficiency of their business inkjet fleet.

This free software, which enables remote diagnosis and troubleshooting, reduces on-site service requirements and provides higher first repair success rates, helps reduce service costs, and reduces downtime or printer downtime. It also reduces the requirements for service technicians’ visits and the impact of their business trips on the environment.

“We are pleased that Keypoint Intelligence has recognized the many advantages of Epson Remote Services and awarded them with a BLI Pick award,” says Anna Bagaggio, Head of Marketing for the Balkans at Epson. Unnecessary environmental impacts, streamlining operations and reducing costs. This award is proof that EDF has succeeded in achieving all of the above.”

“Businesses are constantly looking for a ‘better, faster and cheaper’ way to do business. They always ask themselves, ‘How can we achieve more with fewer resources?’ How can we be better than the competition? For many, the answer to these — and many others — is digital transformation, said Lee Davis, assistant director of software/scanners at Keypoint Intelligence, concluding: “This year’s winning solutions stand out for a variety of reasons, such as productivity, features, ease of Usability, exceptional value and other key features.”

More on this topic on epson.si.

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