In 2021, Ukrainians sent more than 3,500 complaints about violations of the language law. Most of them are from Kiev

This was reported in the press service of the Linguistic Ombudsman of Ukraine.

Thus, the largest number of appeals came from the regions of Kiev (557), Kharkiv (339), Odessa (157) and Dnipropetrovsk (135). Instead, the fewest complaints were in the Ivano-Frankivsk and Ternopil provinces – five each.

The majority of appeals (1129) were received in the first quarter of 2021 and their number gradually decreased during the year. The linguistic ombudsman attributes these dynamics to the fact that during these periods some articles of the law on the state language came into force.

What do the Ukrainians complain about?

Most of the reports (1044) relate to the lack of a Ukrainian version of online shopping and service sites.

Another 858 appeals cited direct violations in the services sector. The largest number of letters regarding violations of the right to receive services in the state language came from Kiev 245, Kharkiv 88, Dnipropetrovsk 44, Odessa 37 and Zaporizhia 41.

Citizens also reported violations of language legislation:

  • While placing external advertisements and banners (393 appeals),
  • in state bodies and local self-government bodies (262 appeals);
  • individual teachers in preschool, general secondary and higher education institutions (157 appeals);
  • Non-state broadcasting of films on central television channels and lack of translation into the state language for speeches and interviews of speakers (171 appeals).

The Language Ombudsman ensures that all requests for consideration are responded to and responded appropriately.

On July 16, 2019, the Law “On Ensuring the Functioning of the Ukrainian Language as an Official Language” entered into force (except for a number of provisions that entered into force later).

The law states that the Ukrainian language is the only state language of Ukraine. It is mandatory for public authorities and public domains across the country.

Thus, according to the law, the state language must be used in educational and medical fields, in labor relations and in the field of customer service, as well as at public events, advertising and other areas. In addition to the law of goiterOfficials are allowed to speak and use the language of the state in the performance of their official duties. This law does not apply to private communications and the performance of religious rites.


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