Today, companies of all shapes, industries, and sizes are beginning to use digital technology to circumvent the limitations of the physical world. New developments in this field allow them to bring their products or services to market faster, reach the right target groups, and at the same time offer an almost complete user experience. Although the global economy has been on the path of digitization for decades, we are still only making small steps compared to what is achievable and what can be achieved in the future.
I’ve certainly noticed in recent years two terms that are often used when talking about corporate growth and digitization, namely disruption and disruptive factors. Breakdowns or breakouts are companies that have the power to completely change or replace existing companies and industries. These companies make full use of the latest digital tools, strategies, technologies and innovative processes to develop new services. Simply put, these are the companies that have used digitization to replace companies that have not yet embarked on the digital path.
This is precisely the central issue at the center of the newly created European digital programme, Digital Volunteers, in which Nova Ljubljanska banka (NLB) also participated as a mentor.
What does the Digital Volunteer Program want to achieve?
The main objective of the Digital Agenda is to support European SMEs on their way to digital transformation by enhancing the digital skills of their employees with the help of professionally trained mentors from larger companies in different European countries. Digital mentors have used their digital skills, knowledge, and experience to tackle a specific digitalization challenge, jointly identified by the company and its mentor.
The Digital Volunteers Program will make an important contribution to the European Community’s goals for digitization by 2030: to equip at least 80% of EU citizens with digital skills, increase the number of ICT professionals to 20 million, and achieve 75% of European companies begin to use it is expected to reach Cloud computing services, databases, artificial intelligence and more than 90% of European small and medium-sized companies to at least a basic level of digitization.
As you have noted, a similar program has been adopted by the National Assembly, the Digital Inclusion Act, which, among other changes, provides digital vouchers worth 150 euros for the purchase of computer equipment and access to free computer courses for students and seniors 55 years old.
NLB Consultant, Stilles Company and Pekarna Pečjak . Intern
Andrej Meža, Business Manager with Small and Medium Enterprises at NLB, explained that European initiatives were happy to respond. Help their IT experts Free Stilles and Pekarna Pečjak to overcome the challenges posed by the high-tech future.
“We have also demonstrated the advantages of real partnership with pilot support in the digitization of the company and explored its potential outside the traditional banking field. As a bank committed to sustainability and a green future, we support our clients’ activities in this direction – and the digitization of business processes plays a major role in this.”
Boštjan Strnad, Director of IT at Stilles, says they have already thought extensively about how to deliver quality services and products across Europe.
“The answer is provided by digitizing business processes with data that will be used for monitoring, reporting, planning, optimization, subsequent development, and the transition to the use of artificial intelligence.”
They tackled the challenge with the help of IT experts from NLB and thus got a partner with whom they could easily take decisive steps. They renewed the infrastructure of the network system, developed the server, introduced new solutions in the field of information security and started the transition to cloud computing.
“We have also defined guidelines for developing the Equipment Manager app, which provides us with accurate data on the status of projects at every step, including from remote sites.”
With the help of the Digital Volunteers Program and the guidance of NLB experts, Stilles has accelerated their digital transformation, which will bring them better products and services, faster response, better customer support and a shorter sales cycle.
What have the NLB mentors changed in Pekarna Pečjak?
“During the project and the collaboration with Pekarna Pečjak, we learned in detail the technical challenges that companies are dealing with today in the field of digitization, which helps us better understand their needs and allows us to better understand and coordinate in the preparation of our new products. As we are also one of the largest information companies in the region, we We work to raise awareness of our partners and implement our mission. In the Digital Volunteers Program, we have created real relationships through our joint work and thus opened the door to future collaborations,” explained Damijan Ravnik, Head of People IT Development at NLB.
One of the primary goals of the NLB mentors was to direct Pekarna Pečjak to paperless operations. For this purpose, they introduced the new eDobavnica system, which will completely replace paper-based processes, which will also facilitate the process of delivering products to customers and reduce risks in the sales and delivery process. This will also eliminate the issue of printing delivery notes on paper using outdated technology, as delivery notes will now be generated in the back office and will be automatically forwarded to carriers.
More information about the Digital Volunteer Program is available on the website www.nlb.si.